Skip to main content

Departments

Departments are organizational units that group related Jobs together. As your library of jobs grows, departments provide structure — making it easier to browse, manage, and delegate workflows at scale.

What a department contains​

A department is a named container for jobs that share a common function, team, or domain. For example:

  • Sales — lead qualification jobs, outreach sequences, CRM update workflows
  • HR — onboarding jobs, policy Q&A workflows, performance review processes
  • Operations — data processing jobs, report generation, maintenance workflows
  • Engineering — code review jobs, incident response workflows, documentation generators

Jobs in a department appear together in the Library, making it easy for the right people to find and run them.

Why use departments​

  • Discoverability: Team members in Sales find Sales jobs immediately — they don't need to search through unrelated workflows.
  • Delegation: A single Head of Department agent can be assigned to a department and automatically gains access to all jobs within it.
  • Organization at scale: As the number of jobs grows, departments prevent the Library from becoming an unmanageable flat list.
  • Access structure: Departments create a natural boundary for controlling which agents and users interact with which workflows.

Creating a department​

  1. Navigate to Library
  2. Click + New Department
  3. Type the department name (e.g., "Customer Support") and an optional description
  4. Click Create Department

The department now appears in the Library sidebar and is available for organizing jobs.

Adding jobs to a department​

When creating a new job​

During job setup, type the department into the Department field before saving.

For existing jobs​

  1. Open the job in the Library
  2. Click Edit
  3. Type or update the department in the Department field
  4. Save the job

A job can belong to only one department at a time.

Browsing departments in the Library​

In the Library, jobs are grouped under their department heading. You can:

  • Expand or collapse department sections
  • Search within a department
  • Filter the Library to show only a specific department

What's next​

  • Head of Department — assign an agent that automatically inherits access to all jobs in a department
  • What is a job — understand jobs before organizing them into departments
  • Library — see how departments appear in the Library interface